faqs

Photography - Owise Abuzaid

Model-Kat Moss

Below you will find the answers to frequently asked questions and our policies concerning shipping, custom orders, rentals, stylist pulls, sewing lessons, and workshops.

 

 

SHIPPING

  • We offer standard shipping for $15 on all orders shipping to a US address, except for small accessories which is $6. We also offer express shipping for $25.
  • Please inquire about international shipping for a shipping quote.
  • All packages are sent via USPS and come with tracking and insurance 

  • Ready-Made samples will be sent within 7 days of order and payment.

  • Custom orders of existing designs will be sent within 2-3 weeks of order and payment.

returns

 

  • Returns of one-off samples can be made within 14 days from the date that the item(s) was delivered to you.
 Shipping costs will not be returned. 

  • Custom orders are not eligible for return.

  • Items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including hanging tags.

  • Any returned items which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns.  Refunds or credits will not be processed until the items are returned and inspected by Pangea Kali Virga.  Refunds are generally processed within 2 weeks of when the returned item is received.

  • For international orders, the costs of shipping and any import taxes and duties paid are non-refundable.

returns

rentals and stylist  pulls

  •  RENTALS are welcome of most of our styles.

  • Rentals and Styling Pulls are for 3 days starting from the day you receive it and include one way shipping costs unless otherwise discussed. After three days the lent piece(s) should be shipped or returned.

  • The rental price of the garment(s) is 15% the selling price of the garment + $15 shipping and handling where applicable.

  • All late returns will be charged an additional charge per day.​

  • STYLIST PULLS are welcome

  • To inquire or pull, please send pull letters, team information, date and location of shoot, and mood board along with any requests to pangeakalivirga@gmail.com.

lessons and workshops

  • Workshops occur once monthly and are focused around sustainability through fashion, DIY techniques, and sewing. To learn more about workshops please follow us @pangeakalivirga and sign up for our newsletter below.

  • Due to the COVID-19 crisis all workshops for the time being will be hosted live online.

  • Private custom lessons are available for $20 an hour and are crafted to each student's ability and interest. Lessons can include illustration, draping, patterning, sewing, embellishment, and design.

  • Due to the COVID-19 crisis one-on-one lessons can be held online or in person with appropriate social distancing and masks.

  • Instagram - Black Circle
  • Facebook - Black Circle
PKV Newsletter
SIGN UP FOR MONTHLY UPDATES ON WORKSHOPS, NEW DESIGNS, SALES, SHOWS, AND SUSTAINABILITY NEWS!